Frequently Asked Questions

Returns & Refunds

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  • Changed Your Mind? No Problem.

    We understand that plans can change. That’s why we offer a 30-day return period for any unwanted items. To qualify for a return, items must be unused, in perfect condition, and in their original packaging. We reserve the right to make suitable deductions for any item that has been used /misused.

    If your return is received within the 30-day window, we’ll issue a full refund to your original payment method—quick and hassle-free.

  • Before you do return your item, just make sure to read our returns policy to check that your item is eligible for a full refund. You may use any carrier of your choice.

    When returning, please put all items into one parcel bag and attach one returns label.

    Please place a note inside the parcel with your full name, address, order number, a description of what you would like (i.e refund) and the reason for your return.

  • Our returns address is:

    Gillicci Clothing Co LTD

    33 Hospital Street

    Hockley

    Birmingham

    B19 3PU

  • If you have missed the 30-day return window but your item remains unused and in its original packaging, we may still accept your return. Please note that a 25% restocking fee will apply, which will be deducted from your refund.

  • If you're returning an item because it doesn’t fit, you’ve changed your mind, or it’s not quite what you expected, you’ll be responsible for the return postage.

    However, if the item you received is faulty, damaged, or incorrect, please email us with a clear photo showing the issue. Once confirmed, we’ll provide you with a pre-paid returns label so you can send the item back to us at no cost.

    Your satisfaction is important to us, and we’re here to make the process as smooth as possible.

  • Item refunds are processed only after we have received the returned items—not while they are in transit. Once we receive your return, we aim to process your refund within 48 working hours.

    After your refund is processed, you will receive an automated confirmation email. Refunds are issued back to your original payment method and may take 3 to 5 working days to appear in your account, depending on your bank or payment provider.

  • We’re happy to assist with exchanges! To get started, please securely pack the item you wish to exchange and send it to the returns address provided above. Include a note inside with your full name, address, order number, and details of the item you would like in exchange.

    As we operate with tight profit margins, we kindly ask that you include £3.50 inside the package to cover the postage cost for sending the replacement item back to you.

    Once we receive your returned item, we will promptly dispatch your replacement using Royal Mail Tracked 48 service. Once despatched you should receive your new item within 2-3 working days.

Delivery

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  • All orders placed during our working hours will be dispatched on the same day. Our working hours are Monday to Friday until 6:00 PM, and Sunday until 1:30 PM. Orders placed after these times will be processed and dispatched on the next working day.

    Please note that while orders are packed and dropped off at the post office on Sundays, Royal Mail collects them the following Monday.

    In some rare instances, we may be temporarily out of stock of the item you ordered. If this occurs, we will notify you promptly via telephone or email and arrange a suitable delivery timeframe with you.

  • Your delivery time depends on the shipping option you choose at checkout:

    • Royal Mail Tracked 48: Typically takes 2-3 working days

    • Royal Mail Tracked 24: Typically takes 1-2 working days

    • Royal Mail Special Delivery Before 1: Guaranteed next working day delivery (excluding Saturdays and subject to Royal Mail service availability)

    • Evri Standard Tracked: Typically takes 3-5 working days

    • Royal Mail Tracked International: Typically takes 5-10 working days

    Please note that delivery times may vary due to external factors beyond our control.

  • We provide free delivery on all orders, regardless of the purchase amount, using the Royal Mail Tracked 48-hour service.

  • All orders are shipped using tracked services. Your tracking information is automatically uploaded to your order details page and emailed to you as soon as your item has been dispatched. If you have not received your tracking number, please don’t hesitate to contact us—we’ll be happy to assist you.

  • If your estimated delivery timeframe has passed and you haven’t received your order, please first check your tracking number on the courier’s website to see the current status of your parcel. Often, a delivery attempt may have been made when no one was available to accept the package. In such cases, you can usually arrange a free redelivery or collect the item from your local depot directly through the courier’s website.

    Occasionally, delays may occur due to issues within the courier’s network, which can cause shipments to arrive later than expected. Please be assured that your order should reach you soon.

    Please keep in mind that delivery timeframes are estimates and can be affected by factors beyond our control.

  • We recommend following the steps above to track and locate your parcel. In rare cases, a parcel may be lost in transit. According to our courier’s guidelines, a parcel is only considered lost if it has not been delivered 14 days after the estimated delivery date.

    If this occurs, we will gladly offer you a hassle-free refund or resend your item at no additional cost.

  • In most cases, your entire order will be delivered together in a single package. However, if part of your order is temporarily out of stock, we will promptly dispatch the available items and send the remaining item(s) as soon as they are back in stock. We will always keep you informed if this situation arises.

  • Yes, that is no problem at all. Please select the collection option at checkout and refer to the collection instructions given.

Orders and Payments

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  • We accept all major credit and debit cards as payment on our website. You can also pay using Apple Pay or Google Play. We also accept payments via PayPal.

  • Yes, we accept cash for collections as a form of payment.

  • We’re happy to assist with exchanges! To get started, please securely pack the item you wish to exchange and send it to the returns address provided above. Include a note inside with your full name, address, order number, and details of the item you would like in exchange.

    As we operate with tight profit margins, we kindly ask that you include £3.50 inside the package to cover the postage cost for sending the replacement item back to you.

    Once we receive your returned item, we will promptly dispatch your replacement using Royal Mail Tracked 48 service. Once despatched you should receive your new item within 2-3 working days.

  • Our discount codes can be entered on the checkout page on the right hand side

  • If your discount code is not working, please ensure you are entering it correctly. All of our discount codes are without any special characters, for e.g “‘,.-/ .

    If the code is still not working, please contact us and we will happily resolve the issue for you.

  • If you wish to cancel an order, please contact us as soon as possible and we shall manually cancel and refund you from our end.

    Please note that once an order has been despatched, we cannot cancel the order. It must be returned back to us for a refund to be issued.

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